Mosaic Health System (“Mosaic”) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation, gender identity, and sex stereotypes). Mosaic does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.

Mosaic:

  • Provides reasonable modifications and free appropriate auxiliary aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need reasonable modifications, free appropriate auxiliary aids or services, contact the Patient Relations Department at (816) 271-1215.

If you believe that Mosaic has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with Patient Relations or Compliance in person or via mail, phone, fax, or email. If you need help filing a grievance, the Patient Relations office is available to help you.

Patient Relations Department

Mailing Address: Patient Relations, 5325 Faraon Street, St. Joseph, MO 64506
Phone: (816) 271-1215
Fax: (816) 271-1039
Email: patientrelations@mymlc.com

Compliance Officer (Section 1557 Coordinator)
Mailing Address: Compliance, 5325 Faraon Street, St. Joseph, MO 64506
Phone: (816) 271-6006
Email: Compliance@mymlc.com

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at https://www.hhs.gov/civil-rights/filing-a-complaint/index.html.

For Wheelchair Van Services

For more information on Mosaic's Title VI program, and the procedures to file a complaint, contact Mosaic Patient Relations at (816) 271-1215, 5325 Faraon Street, St. Joseph, MO, 64506. If you believe you have been discriminated against on the basis of race, color or national origin by Mosaic, you may file a Title VI complaint by completing, signing and submitting the agency's Title VI Complaint Form.

  1. To obtain a Complaint Form from Mosaic, contact the Van Driver or Patient Relations Coordinator at (816) 271-1215.
  2. In addition to the complaint process at Mosaic, complaints may be filed directly with the Federal Transit Administration, Office of Civil Rights, Region VII, 901 Locust Street, Suite 404, Kansas City, MO 64106.

Spanish (Español)

ATENCIÓN:  si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.  Llame al 1-816-271-1215.

Vietnamese (Tiếng Việt)

CHÚ Ý:  Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn.  Gọi số 1-816-271-1215.

Chinese (繁體中文)

注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-816-271-1215。

Serbo-Croatian (Srpsko-hrvatski)

OBAVJEŠTENJE:  Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno.  Nazovite 1-816-271-1215.

German (Deutsch)

ACHTUNG:  Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung.  Rufnummer: 1-816-271-1215.

Arabic (العربية)

Korean (한국어)

주의:  한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.  1-816-271-1215 번으로 전화해 주십시오.

French (Français)

ATTENTION :  Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement.  Appelez le 1-816-271-1215.

Russian (Русский)

ВНИМАНИЕ:  Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.  Звоните 1-816-271-1215. 

Laotian (ພາສາລາວ)

ໂປດ​ຊາບ: ຖ້າ​ວ່າທ່ານ​ເວົ້າ​ພາ​ສາລາວ, ການ​ບໍ​ລິ​ການ​ຊ່ວຍ​ເຫຼືອ​ດ້ານ​ພາ​ສາ, ໂດຍບໍ່​ເສັຽ​ຄ່າ, ແມ່ນມີ​ພ້ອມໃຫ້​ທ່ານ. ໂທ​ຣ 1-816-271-1215.

Tagalog (Tagalog)

PAUNAWA:  Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad.  Tumawag sa 1-816-271-1215.

Cushite (Oroomiffa)

XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama.  Bilbilaa 1-816-271-1215.

Karen (unD)

Pennsylvania Dutch (Deitsch)

Wann du [Deitsch (Pennsylvania German / Dutch)] schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selli Nummer uff: Call 1-816-271-1215.

Japanese (日本語)

注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-816-271-1215 まで、お電話にてご連絡ください。

Trukese (Foosun Chuuk)

MEI AUCHEA:  Ika iei foosun fonuomw: Foosun Chuuk, iwe en mei tongeni omw kopwe angei aninisin chiakku, ese kamo.  Kori 1-816-271-1215.

Burmese