myMosaic by MyChart provides you with online access to your medical record. It can help you participate in your health care and communicate with your providers.
From MyChart, you can:
- Review summaries of your previous appointments, including issues addressed during each visit, your vital signs, and tests or referrals that were ordered.
- View your medications, including dosage information and instructions and request a refill.
- View new lab results, as well as trends over time. For example, view results for your past cholesterol tests on a graph to see if you’re close to meeting your target number.
- Access your family members’ medical records. For example, you can view your child’s growth charts, immunization history and upcoming appointments.
This guide provides an overview of many of MyChart’s features and how to use them.
Sign up for a MyChart account
To sign up for MyChart, you must be at least 18 years old. There are several different methods of MyChart signup that might be used by different departments across the organization:
- Clinic staff might sign you up directly while you’re at the front desk or in the exam room.
- You might receive a MyChart activation code on your After Visit Summary.
- You might receive a text or email with an activation code when you come in for a visit.
- You might be able to use self-signup online to create a MyChart account by matching your information against what is on file in your medical record or with third-party identity verification.
Request an activation code if you don’t already have one
If you don’t have an activation code, you can request one online. To request an activation code online:
- On the MyChart login page, click Sign Up Now in the New User? section.
- Click Sign Up Online.
- Click Match Yourself with Our Records or Verify with a Third Party to supply personal verification items, such as the last four digits of your Social Security number and your date of birth, and have an activation code sent to your email address or mobile phone.
Use your activation code to sign up
- From the MyChart login page, click Sign Up Now in the New User? section.
- Enter your activation code and other personal verification items, such as the last four digits of your Social Security number and your date of birth. Click Next.
- On the next page, choose the following:
- MyChart username. This should be something that others wouldn’t be likely to guess but easy for you to remember. It cannot be changed at any time.
- Password. This should be a unique combination of numbers and letters, using both uppercase and lowercase letters. Your password must be at least eight characters and must be different from your MyChart username. Choose a password that you don’t use for other websites.
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Security question. This question will be used to verify your identity if you forget your MyChart password. Choose a security question from the list and enter your answer. Your answer cannot include your MyChart password.
- On the next page, choose whether you want to receive a notification message in your personal email when there is new information available in your MyChart account.
If you opt to receive email alerts, enter your email address.
Log in to MyChart
- In your web browser, enter myMLC.com/MyChart and access the login page.
- Enter your MyChart username and password, and click Sign In.
What if I forget my MyChart username or password?
Click the Forgot Username? or Forgot Password? link below the login fields for assistance. You will be prompted to answer some security questions to verify your identity so you can recover your username or password.
If you fail to recover your password after 5 unsuccessful attempts, you will be directed to reset your password.
If you have 5 unsuccessful attempts at resetting your password, your account will be deactivated and you’ll need to contact Customer Service.
View your test results
With MyChart, you can view test results as soon as they become available, rather than waiting for a phone call or letter from your doctor. To view test results, go to Health > Test Results. Select a test to see more information about it, such as:
- The standard range for the result
- Any additional comments your provider entered about the result
Receive email or text messages when new results are available
- Go to Profile > Communications.
- Expand the Health section and select a notification option next to Test Result.
- Update your email address and mobile phone number if needed at the bottom of the page.
Manage Your Medications
View your current medications
Go to Health > Medications to see all of your current medications in one place. You can see details for each medication, including the prescribed dosage, instructions and the doctor who prescribed the medication. You can view additional information about a medication, such as precautions to consider when taking the medication and potential side effects, by clicking the Learn More link.
Request a medication refill
- From the medication list, click Request Refills.
- Select the check box next to the medication you need refilled and enter any comments. Click Next.
- Select a delivery method, pharmacy, and pickup date and time that’s convenient for you, if applicable. Click Next.
- Review the details of your refill request and click Submit.
You will receive a message in your MyChart Inbox when your prescription refill is processed.
View a summary of your health information
To get a summary of your medical record, go to Health > Health Summary. This summary includes:
- Current health issues
- Medications
- Allergies
- Immunizations
- Preventive care
Respond to questionnaires from your clinic
Your clinic might make questionnaires available from MyChart so you can complete them online instead of filling out a form when you get to the clinic.
You might be able to respond to questionnaires in three different places:
- Open generally available questionnaires from Health > Questionnaires.
- If your doctor wants you to complete a questionnaire for an upcoming appointment, go to Visits > Appointments and Visits. Locate the upcoming appointment and click Details. Open the questionnaire by clicking its name in the Questionnaires section of the appointment details.
- If your doctor sends you a MyChart message with an attached questionnaire, open it by clicking the questionnaire link near the top of the message.
If you need to close a questionnaire before you finish it, click Finish Later to save your progress.
Track your daily health readings online
Your doctor might request that you record information such as your daily glucose or blood pressure readings in MyChart. When you enter the information in the Track My Health feature, your doctor automatically receives the readings so they can monitor your progress between visits.
Record a new reading in Track My Health
- Go to Messaging > Message Center. Open the message from your doctor about a new flowsheet. The flowsheet is what you use to enter your readings in the Track My Health feature.
- Open Track My Health by clicking the link in the message.
- In the future, you can record your readings by going directly to Health > Track My Health.
- Click the flowsheet’s name to open it, and then click Add New Data to start recording your readings.
- Enter your reading with the date and time and click Continue.
- Verify that you have entered your reading correctly and click Submit.
If you need to change or remove a reading after you’ve submitted it, you can do so by clicking edit or delete.
Track your readings over time in a table or graph
- On the Track My Health page, click a flowsheet’s name to view previous readings in a table.
- From this page, you can:
- Change the orientation of the table. Click the More Options link to choose whether dates appear as rows or columns.
- View the readings in a graph. Click Graph to change the display.
- Customize the date range or the number of readings that appear. Change the From and To fields or the latest values field and click Apply to update the display.
View messages from your clinic
You can read any messages sent by your doctor or other clinic staff by going to your Inbox (Messaging > Message Center).
Receive email or text messages when new MyChart messages are available
- Go to Profile > Communications.
- Expand the Messages section and select a notification option.
- Update your email address and mobile phone number if needed at the bottom of the page.
Ask your doctor for medical advice
If you have a non-urgent medical question, you can send a message to your doctor’s staff members. This message is secure, meaning your information stays private as it is sent over the Internet.
You might use the Get Medical Advice feature if you’re not sure whether you should come in for an appointment, if you need clarification on the dosage of one of your medications, something that was discussed in a recent visit or if you just want advice about a common illness.
- Go to Messaging > Ask a Question.
- Click New Medical Question.
- Select a recipient from the list. This list might include your primary care provider, another doctor with whom you’ve recently had an office visit, or the general nursing staff at the clinic.
- Select a subject for your message and enter your question.
- When you are finished, click Send.
Someone at your clinic should respond to you within two business days. If you’ve opted to receive notification for new messages in your MyChart account, you’ll receive a message or push notification letting you know that the clinic has responded to your request.
Request a referral to see another provider
- Go to Messaging > Request a Referral.
- Enter the provider you want to see, a reason for the referral, and a brief message explaining your request.
- When you are finished, click Send.
Someone at your clinic should respond to you within two business days. If you’ve opted to receive email or text notification for new messages in your MyChart account, you’ll receive a message letting you know that the clinic has responded to your request.
View your past or upcoming appointments
You can view your past or future appointments by going to Visits > Appointments and Visits.
Select a scheduled future appointment or click Details to see information such as:
- The date, time and location of the visit
- Any pre-visit instructions from the clinic
- Directions to your clinic
If an upcoming appointment is eligible for eCheck-in, you can use it to take care of tasks such as the following before you arrive at the clinic:
- Pay visit copays
- Pay pre-payments and balance payments
- Verify or update insurance and demographics information
- Verify or update medications, allergies and current health issues
- Answer appointment-related questionnaires
- Verify guarantor information
For past appointments, you can click View After Visit Summary® to see a summary of the care you received during your visit. You can also view any of your doctor’s visit notes that are shared with you by clicking View notes.
Schedule or request an appointment
To schedule or request an appointment, go to Visits > Schedule an Appointment. Depending on the reason for scheduling or type of appointment you choose, you’ll be directed to the Schedule an Appointment or Request an Appointment page.
- When you schedule an appointment, you make the appointment yourself and don’t need to wait to hear back from the clinic. After verifying your demographics and insurance information, you can choose a location and enter preferred dates and times. Pick an appointment from the list of available time slots to schedule it.
- When you send an appointment request, you’re asked to enter the provider you want to see, the reason for the visit, preferred dates and times, and any comments regarding why you are requesting the appointment. After you submit your request, someone from the clinic will contact you to verify an appointment date and time.
Cancel an appointment
Depending on the date and time of your next appointment, you might be able to cancel it through MyChart. If it is too close to your appointment date or time, you’ll need to call the clinic to cancel your appointment.
- Go to Visits > Appointments and Visits, and select the appointment from the list or click Details.
- Click Cancel, enter cancellation comments and click Confirm Cancellation.
Receive medical care online with an e-visit
If your provider offers e-visits, you can answer a questionnaire about your symptoms and send photos or videos as needed for your provider to review. Your provider can offer medical advice for at-home care or let you know if you should schedule an appointment for treatment.
To submit an e-visit, go to Messaging > Ask a Question and select Symptom-Specific E-Visit.
Have a video visit with your doctor
You can schedule a video visit to have a face-to-face interaction with your doctor from the convenience of home or work. Video visits are scheduled in the same way as other appointments.
For more information about scheduling, refer to Schedule or request an appointment.
Video visits are perfect for:
Colds
Sinus Infections
Skin Rashes
Allergies
Pink Eye
Other Non-Emergency Conditions
Prepare for your video visit
To ensure a smooth connection, complete the following tasks well in advance of your video visit:
- Make sure you have a webcam set up. This can be a webcam that’s part of a laptop or a separate USB webcam.
- Make sure you’ve installed any required browser plug-ins, software or apps with the most recent updates.
After you’ve done these things, you can test that everything is working in MyChart. You should complete this test at least 30 minutes prior to your video visit start time.
- Go to Visits > Appointments and Visits.
- Locate the video visit and click Details.
- Click Test Hardware to make sure that your camera and microphone are working. Note that this button no longer appears when the option to connect to the video visit becomes available, typically 30 minutes prior to the visit.
Connect to the video visit
You can connect to the video visit a certain amount of time before your appointment start time.
- Go to Visits > Appointments and Visits.
- Locate the video visit and click Details.
- Click Begin Video Visit.
After you connect to the video visit, you might need to wait for your doctor to connect.
Find the nearest urgent care or emergency room
If you need immediate care, MyChart can help direct you to the nearest urgent care clinic or emergency room. You can see approximate wait times to help decide where to go, and let that location know you’re coming.
Go to Visits > Schedule an Appointment and click Find Care Now.
Register for an upcoming delivery
If you’re an expectant mother, you can go to Visits > Register for My Delivery to preregister for your upcoming labor and delivery. You’ll be asked to enter your expected due date and select the location at which you plan to give birth. After verifying your demographics and insurance information, you can complete a questionnaire to provide additional information, such as your birth plan.
If you have access to your family members’ medical records, you can view most of the information in their records in the same way that you view your own. Some things that might be particularly useful include:
- Viewing or printing your child’s immunization record
- Viewing your child’s growth charts
- Viewing a family member’s test results
If you’re a parent, you can have full access to your child’s record through a designated age (check with your clinic) and limited access through age 18. This section explains how to access a family member’s record and how to access growth charts and immunizations in a child’s record.
Access a family member’s record
After you’ve received permission, you can view a family member’s records by clicking the photo or name for that family member in MyChart.
After you read the proxy access disclaimer, click Accept to continue to your family member’s chart.
Invite someone else to access your record
- Go to Health > Share My Record and select Friends and Family Access.
- On the Friends and Family Access page, click Invite Someone under the Who Can See My Record? section.
- Enter that person’s name and email address, confirms the level of access, and click Send Invite. The invitation then appears as Pending at the top of the page.
— After you send the invitation, the recipient receives an email to notify them that you’ve invited them to have access to your account. From this email, they can click a link that takes them to a page where they must enter your date of birth to confirm that they know you and accept the invitation. - After the person you’ve invited accepts the invitation, you’ll receive a tickler message to let you know, and the Pending label is removed next to that person’s name on the Friends and Family Access page. You can return to this page at any time to edit or revoke that person’s access.
View and print your child’s immunization record
When you are in your child’s record in MyChart, go to Health > Immunizations.
You can see the immunizations your child has received and the dates on which they received them. Click the immunization name to learn more.
To open a printer-friendly summary of your child’s immunizations, click the printer icon.
View your child’s growth charts
To view your child’s growth charts, open your child’s record and go to Health > Growth Charts.
You can customize the view of the growth chart by:
- Choosing a different Chart Set. For example, you can switch between growth charts provided by the Center for Disease Control (CDC) and the World Health Organization (WHO).
- Changing the Chart Type. For example, you can switch the view from length-for-age to weight-for-age or Body Mass Index-for-age.
You can also view the growth chart with a different unit of measure (metric or standard) by selecting the option for that unit of measure.
If you want a copy of the growth chart for your records, click the printer icon.
myMosaic offers several different features through the MyChart patient portal to allow you to access your health records and share them with other people. For more information about accessing family members’ records, refer to Family Access.
View or download your medical record
You can save your health summary to a USB drive to carry with you in case of emergency.
The portable summary includes all of the allergies, medications, current health issues, procedures, test results and immunizations you can see in MyChart. If necessary, the information on your USB drive can be uploaded into a personal health record or another health care organization’s electronic health record.
- Go to Health > Document Center.
- Click Visit Records and select the Lucy Summary tab.
- Click Download and then click Request for the message that appears. You’ll be notified when your download is ready.
- When you are prompted to save or open the file, click Save and save it to an accessible location on your computer.
- Open the folder and extract the .zip file.
- To view your medical record, open the PDF file in the folder.
View, download, or send visit records
You can view, download or share your record for a specific visit or set of visits.
- Go to Health > Document Center and click Visit Records.
- Select a visit on the Single Visit tab or use the Date Range tab or All Visits tab to select multiple visits. Then:
- Click View to view a copy of the visit summary.
- Click Download to save a copy of the visit summary for your records.
- Click Send to send a copy of your visit summary to another provider. This might be useful if you need to keep another provider, such as a specialist who works outside of your clinic, informed about your health.
Download medical records you’ve requested
If you’ve requested a copy of your medical record from your health care organization, you can download and view it from MyChart, rather than having to wait for a paper copy to arrive in the mail.
- Go to Health > Document Center and click Requested Records.
- Locate the record you want to view and click Download.
- If the record is password protected, you see a message to warn you. Click Continue Download.
- Click Save to save the file to your computer and then open it, or click Open to open it without saving it to your computer.
- If the record is password protected, click Show Password on the Requested Records page to view the password you need to access the document and enter it to view
the document.
Share your medical information with someone else
Share Everywhere is a way for you to share your medical information with the people who are taking care of you. Using your MyChart or MyChart mobile account, you can generate a share code and provide it to the person you want to share your health data with. This might be a doctor, chiropractor, physical therapist, dentist or school nurse, for example. The share code recipient enters that code and your date of birth on the Share Everywhere website to receive one-time, temporary access to your health information. The person who views your information can also write a note back to your health system to help keep your care team informed of the care they provided.
- Go to the Share My Record activity.
— On the MyChart website, go to Health > Share My Record and select Give one-time access with Share Everywhere.
— On the MyChart mobile app, tap the Share My Record activity on the home screen after you’ve logged in. Note that you must update the MyChart mobile app to version 5.4 or higher to use Share Everywhere. - Enter the name of the person who will be viewing your record and request the share code.
- Tell that person to go to www.shareeverywhere.com to enter the code along with your date of birth.
See your medical information from other health-care organizations
If you’ve been seen at another health care organization, you might be able to view information from that medical record right in MyChart. You might have heard this feature referred to as Happy Together. The information you might see from other organizations includes:
- Allergies
- Care team
- Health issues
- Medications
- Messages
- Test results
- Visits
To view this information, you must link your account. Go to Profile > Link My Accounts to get started. Then, select your account from the list and click Link Account.
After you’ve linked your accounts, information from the other organization appears in MyChart with a "e" icon.
View your outstanding balance
To see the outstanding account balance for any of your accounts, go to Billing > Billing Summary. To view additional information about an account, including past statements, click the View account link.
Make a payment for an outstanding account balance
Go to Billing > Billing Summary.
Click Pay Now for the account on which you want to make a payment.
Enter the amount to pay along with your credit card or bank account information. Click Continue.
Review your payment information and click Submit Payment.
Sign up for paperless billing
- From the Billing Summary page, click the paperless billing alert.
- If you want to receive an email or text message when a new paperless statement is available online, enter and verify your email address or mobile phone number and select the corresponding check box to receive notifications.
- Select the "I understand that I will no longer receive statements in the mail" check box and click Sign Me Up.
Get a price estimate for medical care
To help you plan for upcoming care, such as a surgery or other procedure, you can get an estimate from MyChart. The estimate is based on your insurance and what other patients have been charged in the past.
- Go to Billing > Estimates and click Create a New Estimate.
- Select where you want to have the procedure done and look up the kind of service you want to receive. You can search for the service or look through services by category.
- After you select the service and see the estimate, you can click Save so that you can refer to it later.
Request assistance with your medical bills
If you need help paying your medical bills, you can submit a financial assistance application to see if any resources are available to you. Go to Billing > Financial Assistance to get started. You’ll need to provide the following information to complete the application:
- How many people live in your household
- How much you receive from all sources of income
- Your household expenses (such as mortgage, rent and auto loan)
- Your assets (such as your bank account and vehicle)
- Supporting documents to verify the information you provide
After you submit your application, a financial counselor will contact you to follow up.
View claims for services covered by insurance
- Go to Billing > Coverage Details.
- Select a coverage and click the Claims tab.
- Select a claim to view details for it, such as the servicing provider and claim status.
If you have a question regarding the claim, click Customer Service Request to send a message to customer service staff.
Review and update your insurance information
To review the insurance information your clinic has on file, go to Billing > Insurance Summary. Click Details for the payer or plan to see more information about the coverage, such as your deductible and maximum out-of-pocket expenses.
To update your insurance information, make any of the following changes:
- Request a change to an existing coverage.
- Remove a coverage.
- Add a new coverage. New coverages are submitted for verification
when you log out of MyChart.
Personalize MyChart
There are three ways you can personalize how MyChart appears for you and each of your family members. For each account you have access to, you can:
- Specify the color scheme.
- Change the name that appears under that person’s photo.
- Add or change the photo. Note that photos you upload through MyChart are visible to medical staff, so you should only use a photo that shows each person’s face.
- Go to Profile > Personalize.
- Click Edit.
- Make any of the changes described above and then click Save.
Update your personal information
You can update your address, phone number, email address and other personal details at any time so that your clinic always has the most up-to-date information in your record.
- Go to Profile > Personal Information.
- Click Edit in the section for the information you need to update.
- Confirm that your updated information is correct, and then click Save Changes.
Customize your notification preferences
MyChart can send you notification by email or text message when there is new information available in your MyChart account. You can specify your preferences for different types of notifications, including new messages, test results, billing statements and letters, prescriptions, appointment updates and more.
- Go to Profile > Communications.
- Select notification options for a group of notifications (for example, Appointments or Messages) or expand a notification group to select options for individual notifications you want to receive.
- Update your email address and mobile phone number if needed.
Change your MyChart password or update your security question and answer
To ensure that your medical information stays protected, consider changing your MyChart password periodically. To do so, go to Profile > Security Settings. From this page, you can also update the security question and answer that are used when you forget your MyChart username or password.
Protect your account with two-step verification
You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password.
When you log in to MyChart for the first time, you might be prompted to verify your email address and phone number to enable two-step verification. If you decide to turn off two-step verification instead, you can turn it on again later.
- Go to Profile > Security Settings and click Turn on Two-Step Verification.
- Confirm your email address or phone number, enter your MyChart password, and then click Continue.
- Select whether you want to receive the security code to turn on two-step verification by email or text message.
MyChart for iOS and MyChart for Android are portable versions of MyChart that you can use to manage your health information on the go. The mobile apps contain many of the same features as the MyChart website, allowing you to do all of the following, and more!
- View test results
- Send and receive messages
- Schedule and confirm upcoming appointments and view visit summaries for past appointments
- View your health summary, including allergies, immunizations, current health issues and medications
- View preventive care procedures and when they are due
- Request and pay for medication refills
- View billing statements and pay balances due and visit copays
- Access family members’ charts
If you have an iOS device, you can pair it with Apple Watch™. With MyChart for Apple Watch, you can:
- See alerts for new information in MyChart
- View upcoming appointments
- Read messages
- Review your medication list
Download the MyChart app
To install the MyChart app, go to the App Store or Google Play Store and search for “MyChart.”
After you open the app, select your primary health care organization from the list of organizations. You can search for your organization by name, state, or ZIP code. You can easily add or switch between your MyChart accounts at different health care organizations using the Switch Organizations button on the login screen or the Switch Organization menu option after you’ve logged in.
Connect your MyChart account to Apple Health or Google Fit
If your doctor has assigned you a patient-entered flowsheet for tracking your health data, you can connect MyChart to Apple Health or Google Fit to automatically pull in data from other health and fitness apps or devices.
- In the MyChart mobile app, open the Track My Health activity.
- Tap Connect to Health or Connect to Google Fit at the bottom of the screen.
- Choose the data you want to share with MyChart by tapping the toggle button for each type of data.
- Tap Done. At this point, any data that was already stored in Health or Google Fit is automatically synced to MyChart.
