Qualifications

If you're considering a home care services agency:

• Is the agency licensed by the state? Most states — but not all — require agencies to be licensed and reviewed regularly. Check with your state health department.
• Is the agency certified by Medicare to meet federal requirements for health and safety? If not, ask why.
• What type of employee screening is done? Can the agency provide references? Ask for a list of doctors, hospital discharge planners or other professionals who have experience with the agency.

If you're considering a home health aide:

• What are the aide's credentials? If he or she claims to be licensed, check with the licensing body.
• Can the aide provide references from at least two employers? Check them thoroughly.

Ask your or your loved one's doctor, social worker, hospital discharge planner, family and friends for recommendations.