Mosaic Life Care is a Mayo Clinic Care Network member. We are committed to offering the highest level of health care services for you and your loved ones. Our medical center in St. Joseph, MO, provides a wide range of outpatient and acute–care services to Northwest Missouri. Find a primary care physician or doctor for any medical specialty near you today.

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At Mosaic Life Care of St. Joseph - Medical Center, our first priority is you. We’re looking forward to serving you. We understand that you may have some questions and concerns when as a patient. Below is some useful information you may need for your visit. If the following topics do not cover the information you need, please contact us.

Medical Records

Copies of your medical records can be sent to your physician or to another hospital without charge. Written consent and a small fee are required to release copies of medical records to patients, and we ask your understanding in allowing time for the records to be completed. As of Monday, May 11, 2020, the Health Information Management office will be open for normal business hours from 8 a.m. – 5 p.m. Monday – Friday. Due to COVID-19 precautions, only one customer at a time will be allowed in the waiting areas, and we will be practicing social distancing and mask precautions.

Admission and Room Assignments

When you enter the hospital, you will go through the admissions process where you will be assigned a room. During your admission, you will be asked to sign an authorization form for medical and/or surgical treatment. Parents or legal guardians must sign for minors.

Valuables

For your protection, all jewelry and money (other than small change) should be left at home. Items such as eyeglasses, contact lenses, dentures and hearing aids should be stored in a proper container when not in use.  If needed, the Security Department has a safe available for safekeeping of your valuables.

Personal Items

To make your stay more comfortable, we recommend that you bring a few personal items, such as a toothbrush and other toiletry articles, bathrobe, slippers and a nightgown or pajamas.

Medications

Your doctor will prescribe the drugs you may need during your hospital stay. Please bring all of your medications from home. A member of the pharmacy staff will review your medications. The staff member will need to know how often you take your medications.

340B Program

The 340B program was created in 1992 to expand access to affordable medications to low–income populations. It allows hospitals to purchase prescription drugs at a substantially lower price, passing that savings along to low–income patients who can receive prescriptions at a discounted price. You have the right to choose the pharmacy of your choice.

To be an eligible patient of our 340B program a patient must:

• See a provider that is either employed with, contracted with or referred from Mosaic Life Care AND
• Mosaic Life Care must have record of care (i.e. medical record) AND
• The prescriber must be in Mosaic Life Care St. Joseph - Medical Center or a facility (i.e. child site) that is 340B eligible.

If you wish to transfer any of your prescriptions to a 340B participating pharmacy, please contact your Mosaic Life Care provider.

Telephone

Your room is equipped with a telephone for your use and convenience. You do not incur any additional charges by using this phone for local calls. Your incoming calls may be dialed directly to your room. Please remember to furnish your room phone number to relatives and friends.

Television

For your enjoyment, your hospital room is equipped with a color television that can be operated from your bed. There is no additional charge for use of the television and the local cable service. See TV Guide.

Smoking

The use of tobacco in any form is not permitted at Mosaic Life Care. This also includes Electronic Nicotine Delivery Systems: Electronic cigarettes, vapes, vaporizers, vape pens, hookah pens and e-pipes.

Flowers and Mail

Flowers, packages and mail are delivered to patient rooms daily. Flowers are not permitted in the Critical Care, Surgery or Post Anesthesia Care units. Mail received after your discharge will be forwarded to your home. You can also give outgoing mail to a member of the nursing staff.

Friends and family can purchase flowers, balloons and gifts at our Gift Shop.  Free email messages are also delivered to patient rooms by our Volunteers.

Patient Relations

The Patient Relations Department can assist with your special needs or requests, and address any issues you may have. Call (816) 271-1215 or ask your nurse for assistance.

Spiritual Care

Chaplain services are available to patients of all faiths; call (816) 271-6040 or ask your nurse for assistance. An interfaith chapel for patients and visitors is located on the first floor of Mosaic Life Care at St. Joseph - Medical Center across from the Spiritual Health office.

Lost and Found

Personal items found within the medical center are kept for 30 days in the Patient Security Office, which can be reached at (816) 271-6044. After that time the items are kept in the Patient Relations Department, which can be reached at (816) 271-1215.

Safety

Mosaic Medical Center – St. Joseph has taken extensive steps to ensure the safety of our patients. Please help us by observing the following:

• Do not visit a patient if you are feeling ill.
• Ask the nurse about physical contact with the patient. The nurse will let you know if you can hug, kiss or shake hands with a patient.
• Read any signs that are posted on a patient's door and observe them.
• Hand washing is one of the most important steps you can take to prevent the spread of infection. Please wash your hands as you enter and leave a patient's room.
• If you are here to see different patients, please wash your hands between each visit.

If you need assistance in any way, please stop any hospital staff member. Thank you for your cooperation and have a pleasant visit.

If you have a question that is not answered here, please Contact Us!

Visiting Hours

Visiting hours are from 8 a.m. - 8 p.m. in most areas of the hospital . In Maternity, visiting hours are based on the mother's preference and medical needs.

Email a Medical Center Patient

Do you have a friend or relative in the hospital? Would you like to get in touch but don't want to disturb them in their sleep? If so, you may send an email through Patient Experience. The email will be printed and delivered directly to the patient. Simply fill out the form below and hit send.

This service is presented as a courtesy by our Patient Liaisons. The email will be delivered between 8 a.m. and 4 p.m. Monday – Friday. In the event that a patient has been discharged prior to delivery, we will respond via email letting you know your note was not delivered.

If you have any questions, please call us at (816) 294-8610.

This form is used only for sending a message to current inpatients of Mosaic Life Care at St. Joseph - Medical Center. Because of state and federal privacy laws, any other type of inquiry cannot be handled via this form. If you have a general comment or question about Mosaic Life Care please complete the Contact Us form. If you have a personal health question, please contact your primary care physician.