Understanding services

Whether you're considering a home care services agency or a home health aide, you might ask these questions about services:

• Will you receive a written care plan before service begins? The care plan should include details about medical equipment, specific care needs, and responsibilities of the aide or agency. It should also contain input from the doctor, and be updated frequently.
• Will you receive a list of the rights and responsibilities of all parties involved? This is sometimes known as a patient's bill of rights.
• Will the agency work directly with you or your loved one, family members, and health care providers?
• Do you need to identify a primary family caregiver? If so, what's required of that person?
• When will service be provided? Is care available round-the-clock, if necessary?
• What procedures are in place for emergencies? Ask how the agency or home health aide will deliver services in the event of a power failure or natural disaster.
• How are problems addressed and resolved? Whom can you or another family member contact with requests, questions or complaints?
• When can services begin?